INKRAH Law · UU Konsumen · Undang-Undang No. 8 Tahun 1999

Article 4 — Rights of the Consumer

Disclaimer: INKRAH Law reproduces the text of legislation for information and educational purposes only, and covers solely statutes made by the legislative and executive branches. The text may contain typographical or translation errors; always verify its authenticity and official version at the JDIH (official legal-documentation portal) of the relevant executive or legislative institution. To confirm whether a regulation is still in force, please visit the relevant institution's official website, and take note of any judicial review granted by the Supreme Court (MA) or the Constitutional Court (MK). English and other foreign translations here are unofficial.
Official source / JDIH →
Bahasa Indonesia

Hak konsumen adalah antara lain: hak atas kenyamanan, keamanan, dan keselamatan dalam mengonsumsi barang dan/atau jasa; hak untuk memilih barang dan/atau jasa; hak atas informasi yang benar, jelas, dan jujur; hak untuk didengar pendapat dan keluhannya; dan hak untuk mendapatkan kompensasi, ganti rugi dan/atau penggantian.

English (British)

Consumer rights include, among others: the right to comfort, security and safety in consuming goods and/or services; the right to choose goods and/or services; the right to correct, clear and honest information; the right to have one's opinions and complaints heard; and the right to compensation, indemnity and/or replacement.

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