INKRAH Law · Indonesia · Hukum Perlindungan Konsumen

Consumer Protection

Perlindungan Konsumen

Undang-Undang No. 8 Tahun 1999

UU No. 8 Tahun 1999.

Bahasa Indonesia

Key Subject Matter

Mengatur hak dan kewajiban konsumen dan pelaku usaha, perbuatan yang dilarang, klausula baku, tanggung jawab pelaku usaha, serta Badan Penyelesaian Sengketa Konsumen (BPSK).

English (British)

Key Subject Matter

Governs the rights and duties of consumers and businesses, prohibited acts, standard clauses, business liability, and the Consumer Dispute Settlement Body (BPSK).

INKRAH Note

It imposes strong liability on businesses; central to goods/services transactions and e-commerce.

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Article by Article

Hak dan Kewajiban

Article 4 — Rights of the Consumer

Bahasa Indonesia

Hak konsumen adalah antara lain: hak atas kenyamanan, keamanan, dan keselamatan dalam mengonsumsi barang dan/atau jasa; hak untuk memilih barang dan/atau jasa; hak atas informasi yang benar, jelas, dan jujur; hak untuk didengar pendapat dan keluhannya; dan hak untuk mendapatkan kompensasi, ganti rugi dan/atau penggantian.

English (British)

Consumer rights include, among others: the right to comfort, security and safety in consuming goods and/or services; the right to choose goods and/or services; the right to correct, clear and honest information; the right to have one's opinions and complaints heard; and the right to compensation, indemnity and/or replacement.

Article 7 — Duties of a Business

Bahasa Indonesia

Kewajiban pelaku usaha adalah antara lain: beritikad baik dalam melakukan kegiatan usahanya; memberikan informasi yang benar, jelas dan jujur mengenai kondisi dan jaminan barang dan/atau jasa; serta memberi kompensasi, ganti rugi dan/atau penggantian atas kerugian akibat penggunaan barang dan/atau jasa yang diperdagangkan.

English (British)

A business's duties include, among others: acting in good faith in its business activities; providing correct, clear and honest information on the condition and guarantee of goods and/or services; and providing compensation, indemnity and/or replacement for losses from the use of the goods and/or services traded.

Perbuatan yang Dilarang

Article 8 — Prohibitions on Businesses

Bahasa Indonesia

(1) Pelaku usaha dilarang memproduksi dan/atau memperdagangkan barang dan/atau jasa yang tidak memenuhi atau tidak sesuai dengan standar yang dipersyaratkan dan ketentuan peraturan perundang-undangan, tidak sesuai dengan berat/isi, ukuran, mutu, atau keterangan yang tercantum dalam label.

English (British)

(1) A business is prohibited from producing and/or trading goods and/or services that do not meet or conform to the required standards and legislation, or that do not match the weight/content, size, quality or description stated on the label.