INKRAH Law · UU Ketenagalistrikan · Undang-Undang No. 30 Tahun 2009

Article 29 — Consumer Rights and Duties

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Bahasa Indonesia

(1) Konsumen berhak untuk mendapat pelayanan yang baik; mendapat tenaga listrik secara terus-menerus dengan mutu dan keandalan yang baik; memperoleh tenaga listrik yang menjadi haknya dengan harga yang wajar; serta mendapat ganti rugi apabila terjadi pemadaman yang diakibatkan kesalahan dan/atau kelalaian pemegang izin usaha penyediaan tenaga listrik.

English (British)

(1) A consumer has the right to good service; to a continuous supply of electricity of good quality and reliability; to obtain the electricity to which they are entitled at a reasonable price; and to compensation for outages caused by the fault and/or negligence of the electricity-supply licence holder.