INKRAH Law · UU Pelayanan Publik · Undang-Undang No. 25 Tahun 2009

Article 15 — Duties of the Provider

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Disclaimer: INKRAH Law reproduces the text of legislation for information and educational purposes only, and covers solely statutes made by the legislative and executive branches. The text may contain typographical or translation errors; always verify its authenticity and official version at the JDIH (official legal-documentation portal) of the relevant executive or legislative institution. To confirm whether a regulation is still in force, please visit the relevant institution's official website, and take note of any judicial review granted by the Supreme Court (MA) or the Constitutional Court (MK). English and other foreign translations here are unofficial.
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Bahasa Indonesia

Penyelenggara berkewajiban antara lain menyusun dan menetapkan standar pelayanan; menyusun, menetapkan, dan memublikasikan maklumat pelayanan; menempatkan pelaksana yang kompeten; memberikan pelayanan yang berkualitas; serta memberikan pertanggungjawaban atas pelayanan yang diselenggarakan.

English (British)

The provider must, among other things, draw up and establish service standards; draw up, establish and publish a service charter; assign competent personnel; deliver quality service; and account for the service provided.