Protection of Consumers and the Public in the Financial Services Sector
Bahasa Indonesia
Key Subject Matter
Mengatur kewajiban pelaku usaha jasa keuangan dalam melindungi konsumen: perilaku pemasaran, transparansi, penanganan pengaduan, serta tata cara penagihan — termasuk batas waktu dan larangan ancaman, kekerasan, atau cara yang mempermalukan.
English (British)
Key Subject Matter
Governs financial-services providers' duties to protect consumers: marketing conduct, transparency, complaint handling, and collection practices — including time limits and a ban on threats, violence, or humiliating methods.
INKRAH Note
It is the principal basis for regulating debt-collector conduct (e.g. collection no later than 8 p.m. local time and a ban on intimidation).
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Official source / JDIH →
Official source / JDIH →
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